Whenever we are tired and in no mood to cook or go out, the easiest way to have food is to get it delivered to our home. The food delivery apps Swiggy, Zomato, and Uber Eats are the platforms that provide the food at our doorstep without being rush to the restaurants to pick them up. All we need is just open the app, explore the restaurants and place an order. This is one of the easiest ways to get food without putting any big effort. But recently an incident took place which raised the question on these food delivery applications.
An 11-year old kid Saisha lives in Noida’s sector 143. On the occasion of New year’s eve, the kid ordered Black Forest cake on Swiggy from the nearest cake shop. After half-an-hour, the family received the call from the delivery executive. He told that he is at the location but there is no such shop exists at this location. Even, a senior executive talked to the family. He told that even there are more riders who tried to find the cake shop but to everyone’s surprise, the shop does not even exist. Swiggy executive told them to cancel the order.
Well, these kind of cases are increasing rapidly and puts the question on the food delivery platforms. If the restaurants are unserviceable or not operational then they are displayed on the list. This creates confusion among the customers and they order from the restaurants that are closed or not operational. If the food joints are unserviceable then why they are not removed from the apps.
There was a similar case through Zomato. A couple decided to have meals at the restaurant, but when they reached the location, they found that the restaurant was not operational. One such incident was with Zomato when a customer ordered vegetarian food and the restaurant delivered non-veg food. Based on these incidents, one thing that is clearly missing from these apps is the lack of coordination from the restaurants.
So next time if you are planning to order from any new restaurants make sure the restaurants are real and operational. Does this kind of incident happen with you? Let us know in the comments below.